This policy explains to customers how claims buybacks are handled.

This policy explains adjuster appointments to customers.

This script is used to inform a customer what to do when coming in for an Estimate of their vehicle.

This script is used to explain to the customer the steps they must take to prepare for their adjuster/estimator appointment.

This policy explains to customers that their claim has been registered and assigned to the Commercial Claims Office.

This policy describes information to customers about specific complex material vehicles.

This policy describes information to customers about what information to bring to their appointment when using a dealer plate.

This script is followed to explain to a customer that their deductible will be waived once MPI confirms that another party is liable.  It also explains the options if the customer wishes to repair their vehicle prior to liability being settled. 

This script is followed to explain to a customer if and how the deductible applies in a collision with domestic or wild animals.

This script is used to explain to a customer what deductible, if any, applies to their claim and why. 

This script is followed to explain to a customer the deductible on a total or attempted theft claim.

This policy describes extension loss of use to customers.

This script is followed to explain to a customer the procedures for a glass claim.

This script is followed to describe to the customer what is done when their vehicle is estimated at the compound.

This script is followed to describe to the customer what is done when their vehicle is towed to the compound.

This script is followed to describe to the customer what is done when their vehicle needs to be picked up by a non-contract tower and towed to MPI's holding compound.

This script is followed to explain to the customer what to do before attending an appointment to discuss an insurance breach.

This script is followed to explain to the customer about claiming loss of use expenses from a third party.

This script is followed to explain to the customer that their insurance does not cover substitute transportation for loss of use of their vehicle.

This script is used to explain to a customer about Loss of Use 1St Party.

This script is followed to explain to a customer how MPI handles motorcycle surcharges and buybacks.

This script is followed to explain to the customer when to notify a service centre if they do not receive a call within one working day.

This script is read by customer care agents to advise customers about filing a police report. 

This script is followed to describe to the customer what to do if they have private extension insurance on a vehicle with Manitoba plates.

This script is used to explain to a customer regarding refusal to do Direct Business with a shop.

This Script is used to explain to a customer regarding Repair plates and what the customer will need to bring to their appointment

This script is followed to describe to the customer what to expect when attending an adjuster appointment to determine liability.

This script is used to explain to the customer what to expect for a rural claim when the vehicle is not drivable.

This script is followed to describe to the customer what to expect for a rural claim and related estimating appointment.

This policy provides information to customers about rural remote area claims.

This policy provides information to customers about splash claims.

This policy provides information to customers about taxi estimates completed at the Main Street service centre.

This script is followed to explain to the customer that MPI will contact the third party in an accident to open a claim.

This  letter is issued to the claimant's chiropractor requesting further information regarding the claimant's entitlement to chiropractic  treatment.

Document filled out to provide certification for vehicles under a specified weight limit.

This letter is sent to customers to provide information about changing their address.

The Change Particulars form is printed when a change is made, to customer or policy information, which does not require rerating. This form is also produced when a vehicle is added to the IWS database.

This letter is sent to customers to provide information about making a payment when there is a restriction on their customer account.

This decision letter is issued to the claimant to inform them how to request a review of the decision regarding their entitlement to chiropractic  treatment.

This letter is issued to claimants to explain how to request a review of their entitlement to chiropractic treatment decision. Last updated Jan 27, 2022. 

This report is used by a claimant's chiropractor to provide information about their injuries and recovery. 

This form is used by customers to submit a liability review request when the customer is at fault for a collision.

This letter is sent to the claimant for information about their level of function for various physical activities such as walking, bending, moving their neck and performing repetitive motions. 

This letter is sent to claimants to provide information regarding their weekly disability indemnity entitlement.

This form is used by claimants to provide information about their level of function for various physical activities.

This script is read by customer care agents to provide customers with information on tow pick ups.

This form is used by instructors to request a student's licence be cancelled.

This brochure explains the different classes of Manitoba driver's licences and how to obtain them.

This form is used by instructors to record attendance and knowledge test results for the Adult Driver Training Program.

This form is used by instructors to record and request payments.

This form is used by instructors to record hours worked.

This letter is sent to the claimant's physician to request updated clinical notes in order to determine the claimant's entitlement to benefits under the Personal Injury Protection Plan (PIPP).

This letter is issued by Licensing Services to another jurisdiction to advise them that one of their drivers have surrendered their licence in exchange for a Manitoba licence.

This letter is sent to corporate customers to provide information about amounts owing.

This letter is sent to customers to provide information about amounts owing.

This letter is sent to corporate customers to provide information about amounts owing.

This letter is sent to customers to provide information about amounts owing.

This letter is sent to corporate customers to provide information about amounts owing.

This policy describes an optional Collector Vehicle Program for Manitobans who own eligible collector vehicles. 

This form is for customers to apply to the Collector Vehicle Program.

This form is used by instructors to provide consent on terms and conditions to operate as a commercial driving school.

This letter is issued to the claimant to confirm the injuries the claimant sustained, based on the information Manitoba Public Insurance has on record.

This policy describes how complex materials are handled to customers.

This form is used by instructors to record time spent in a computer lab.

This form is used by customers to provide MPI authorization to access medical information contained in an injury claim file. 

This form is used by guardians to confirm their intention to assume the legal rights and obligations of acting as the claimant's guardian concerning their bodily injury claim. 

Consent to Information Sharing Questionnaire for Enhanced Identity Interview.

This letter is issued to advise the customer to contact their adjuster because more information is need to process the customer's claim.

MPI follows this procedure to register a claim involving a vehicle that is contaminated.

This form is used by brokers to report their controlled stock item inventory.

This form is used by brokers to report the return of controlled inventory items.

This information sheet is issued to customers to provide them with information related to signing up for their mandatory course requirements.

This letter is issued to the claimant when providing them with a copy of their file.

Form is submitted with all credit card information so that MPI can charge the credit card.

This form is used by claimants to list and describe their daily activities.

This letter and the attached Daily Activity Log is sent to a claimant requesting that they list and describe their daily activities.

This form is used by instructors to request reimbursement for vehicle storage and purchases made for a course.